Portland Design, together with the influential travel retail blog trunblocked.com are launching a webinar series – Future Airports: From Here to Where? – to be staged on the 16th September 2020.

This event will bring together a remarkable line-up of speakers and panellists from both inside and outside the airport and travel retail industry.

The key focus is the future. The event will be covering the entire airport experience.

“We believe that airports need to repurpose themselves and reimagine the consumer experience.”

Both webinar days, featuring a combination of live studio panel sessions, pre-recorded interviews and virtual connectivity, will be dedicated to covering all the elements that revolve around the customer’s experience – both the operational process and the commercial components of the holistic experience.

SPARK will be participating, with our very own Heidi Van Roon, Founder & President, the SPARK Group of Companies, on the Brands and Retail panel.

Future Airports: From Here to Where?
September 15th & 16th, 2020

Brands and Retail Theatre: A Bigger or Lesser Choice?

Stewart Dryburgh, General Manager – Nestlé International Travel Retail
Jérôme Le Page, Marketing & Business Development Director – JC Decaux
Heidi Van Roon, Founder & President – Spark Group of Companies
Moyra Race, Founder – Strategic Buying Consulting Services
Rory Sutherland, Vice Chairman – Ogilvy UK

Keep an eye out for more information and buy tickets here.

View the schedule here.

Adapting The Front Line Team for the Retail Revolution

September 14th, 2020|Featured, From Here to Where, Heidi Van Roon, TRUnblocked|

The roles of all customer-facing staff have become more important than ever. Market shifts that once spanned a decade have happened in six short months. The retail industry, and particularly luxury travel retail is undergoing an unprecedented revolution and we are at the very beginning of it. It is a time for retailers and brands to adapt to every customer-facing function. With retailers restructuring, the onus will be on brands to ensure a people-positive experience for their customers.

Future Airports: From Here to Where?

September 4th, 2020|Event, From Here to Where|

Portland Design, together with the influential travel retail blog trunblocked.com are launching a webinar series – Future Airports: From Here to Where? – to be staged on the 16th September 2020. This event will bring together a remarkable line-up of speakers and panellists

  • Airport update

Airport Update – August 2020

August 26th, 2020|Airport Update|

Airport Update – August 2020 Capital investments and airport infrastructure improvements provide vital context for the development of the Travel Retail industry. Airports have come to depend on non-aeronautical revenues and in many cases, terminal expansions include square footage

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Adapting The Front Line Team for the Retail Revolution

September 14th, 2020|

The roles of all customer-facing staff have become more important than ever. Market shifts that once spanned a decade have happened in six short months. The retail industry, and particularly luxury travel retail is undergoing an unprecedented revolution and we are at the very beginning of it. It is a time for retailers and brands to adapt to every customer-facing function. With retailers restructuring, the onus will be on brands to ensure a people-positive experience for their customers.

Future Airports: From Here to Where?

September 4th, 2020|

Portland Design, together with the influential travel retail blog trunblocked.com are launching a webinar series – Future Airports: From Here to Where? – to be staged on the 16th September 2020. This event will bring together a remarkable

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August 26th, 2020|

This month, our very own Heidi Van Roon, Founder & President, the SPARK Group of Companies, is featured on Trunblocked, talking Brand Empowerment.

  • Airport update

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August 26th, 2020|

Airport Update – August 2020 Capital investments and airport infrastructure improvements provide vital context for the development of the Travel Retail industry. Airports have come to depend on non-aeronautical revenues and in many cases,

August 2020 Travel Retail Market Update

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Among the silver linings throughout this industry crisis is the proliferation of excellent publications, it is encouraging to see information sharing from the experts. While aviation has dropped to historically low levels, the industry pulse among passionate leaders continues strong and healthy.

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Here we are, amid an industry crisis that is encountering unprecedented headwinds. In a few short months, the industry has experienced a setback that could not have been anticipated in degree and in kind. Metaphorically speaking, the headwinds are so strong, we need to pedal downhill just to stay on the bike and in the game. Physically, emotionally, socially, and professionally seemingly unsurmountable challenges loom large. Exhaustion, hunger, pain and delays will take their toll.

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