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Stars of 2020

2020-12-31T15:42:49+00:00December 31st, 2020|COVID-19, Featured, Moodie Davitt Report|

Coverage from the Moodie Davitt Report: Stars of 2020: Heidi Van Roon’s retail heroines Spark hope amid the gloom of COVID-19: Continuing our Stars of 2020 series, we see how the brand ambassadors trained for airport retail by the SPARK Group of Companies and their leader have kept smiling behind the mask, in this most challenging of years.

Adapting The Front Line Team for the Retail Revolution

2020-09-16T19:08:31+00:00September 14th, 2020|Featured, From Here to Where, Heidi Van Roon, TRUnblocked|

The roles of all customer-facing staff have become more important than ever. Market shifts that once spanned a decade have happened in six short months. The retail industry, and particularly luxury travel retail is undergoing an unprecedented revolution and we are at the very beginning of it. It is a time for retailers and brands to adapt to every customer-facing function. With retailers restructuring, the onus will be on brands to ensure a people-positive experience for their customers.