Spotlight Series

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How can we accelerate Travel Retail’s recovery?

2020-09-16T19:11:09+00:00May 29th, 2020|Heidi Van Roon, Omnichannel, Spotlight Series|

The rebound of the travel retail industry will need to quickly embrace the increased customer expectation of a seamless, omnichannel experience where the customer determines how they interact with the brand.

Post COVID-19: The Trinity Initiative

2020-09-16T19:14:39+00:00May 7th, 2020|COVID-19, Heidi Van Roon, Spotlight Series|

A great example of bright minds and voices converging preparing for the post-COVID-19 recovery is the Trinity Initiative. This collaboration is an invitation for airports, retailers and brands to join in a conversation about the new commercial model.

Post COVID-19: The Rebound 

2020-09-16T19:17:00+00:00May 7th, 2020|COVID-19, Heidi Van Roon, Spotlight Series|

On the demand side, the rebound will depend on the economy and customer confidence. Like a drastic plot change, the commercial model is shifting overnight. We are on that first page of a new chapter. What an amazing opportunity that history would award this writing to the members of the industry today.